How do you choose a newsletter template for an e-commerce brand?
Max Erikstedt, founder · Updated
What should the template help a reader do?
Treat the template as a reading path rather than a decorative poster. A shopper should understand what the send is about before working through a long introduction. Put the useful idea in readable text and let the image show the actual product or use. A button should name the next action, and its destination should deliver it without making the reader restart their search.
Brand styling matters, but it should not conceal important information. Keep contrast readable and headings distinct from body text. Do not place all copy inside an image, where blocked images or a small screen can make the offer unavailable. Test the design with realistic product names and language, not only placeholder words that happen to fit perfectly.
How does the Splash format organize the content?
The Splash format gives the Hook, the Choice, the Stack, the Favorites and the Store distinct roles. The Hook introduces the idea. The Choice offers useful routes. The Stack shows complementary products together. The Favorites adds a small, relevant selection. The Store closes with clear paths onward. The same structure can look different through photos, colors and brand voice.
Keep the block jobs accurate. The Stack is not an endless carousel, and the Favorites is not permission to invent social proof. Use verified reviews only when the brand has them. When describing shipping, show the real store threshold and eligible market or leave the claim out. Our example brands are invented and demonstrate layout, not client performance or customer opinions.
| Review area | Ask before sending | Keep with the record |
|---|---|---|
| Audience | Why is this relevant to the recipient? | Segment and exclusions |
| Content | Does the promise match the destination? | Offer and product source |
| Measurement | Are definitions comparable? | Reporting settings |
| Ownership | Who checks and approves the change? | Explicit approval |
What do you test in a real email client?
Send the built email to actual inboxes and check the phone view. Headings should wrap cleanly, product images should remain understandable and buttons should be easy to activate. Inspect the result with images unavailable as well. Confirm that the main idea, offer terms and contact links still make sense without relying on the hero photo.
Check every link after the product and wording are final. A template preview does not establish that a destination exists, carries the correct currency or has stock. Look for unwanted preview text and verify sender identity. When the layout is reused, repeat the content and link checks. A tested base design cannot protect a future send from incorrect products or changed store pages.
How do you reuse the template without repeating the same email?
Keep the roles of the blocks and change the useful idea. A launch, product pairing and seasonal selection can share the same foundation while showing different photos and copy. The consistency should help your team produce and review content, not force every offer into a headline that does not fit. Rewrite the message when the purpose changes.
Store reusable blocks and source notes in your account so another person can understand them. Separate brand styling from the product content. Document which photos and claims can be used, and remove retired content before it reappears in a duplicated campaign. A good reusable system makes correction straightforward. It does not remove the need to review what a customer will actually see.
How do you turn the plan into a reliable approval process?
Keep a shared brief with the campaign purpose, intended audience, product links, photos and any offer terms. The person preparing the email should be able to build it without guessing what the discount covers or whether a product is available. Mark unresolved information clearly rather than filling gaps with assumptions. A useful brief is a working record, not a presentation that nobody updates.
Name the person who gives final approval and agree where feedback belongs. Collect comments in the same place so a corrected price does not get lost between email threads. Send an inbox test with the real links and ask the reviewer to check the offer, products and wording. Do not schedule until approval is explicit. If a deadline changes, update both the email and the linked store page before repeating the test.
How should you review results without confusing attribution with proof?
After a send, read the result alongside its purpose. A product launch and a customer-care message do not have identical jobs. Start with delivered messages, meaningful clicks, orders linked to clicks and unsubscribes. Keep the same definitions and reporting settings when comparing periods. An impressive open rate does not establish that somebody read the email or bought because of it.
Clicked revenue is money attributed to a recorded click within the account's configured window. It is not the same as total store revenue, and it does not prove incremental sales. Record the reporting window, currency and campaign names with your notes. If stock, price or site performance changed, include that context before blaming the creative. Finish the review with a practical next change, such as a more relevant destination or clearer product explanation, rather than a promise about future revenue.
What does Flowsplash handle, and what stays with your brand?
Flowsplash is a newsletter studio that designs, writes and sends Klaviyo newsletters for e-commerce brands. Our Newsletters plan includes 8 sends per 4 weeks for €990 or $990, excluding VAT. We plan the period together, write and design the emails, build and test them in your Klaviyo, check inbox placement and schedule after your approval. Your software subscription remains separate.
The Newsletters + Flows plan costs €1,390 or $1,390 per 4 weeks, excluding VAT. It adds welcome, abandoned cart and checkout, browse abandonment, post-purchase and winback flows, with a quarterly review. Flows are not sold separately. Both plans have a 12-week start period, then run month to month with 30 days notice. You provide products, photos and things to promote. We work in your account, never export your lists and leave everything we build with you.
FAQ
Is there a universal benchmark we should follow?
No. Start with your audience, products and reporting definitions. A published average does not describe your exact store. Use it to ask a better question, then review your own data and the context behind the campaign before changing the production plan.
Can we use our current Klaviyo account?
Yes. The ongoing service works in your own account with an invited user, and the assets stay there. You do not need to hand over an owner password. Review access and ownership alongside the scope before starting.
Who approves the newsletter before scheduling?
You do. A test send gives you the opportunity to check the content, products, links and offer. Explicit approval is required before scheduling. If information changes afterwards, correct and test the relevant parts again rather than relying on an old approval.
Can we see the approach before paying?
Start with the free redesign. Forward your last 2 newsletters. We redesign them within 3 business days, then walk through them in 15 minutes. There is no obligation to continue with either ongoing plan.